Investigation into CBA’s Unfair Fees on Low-Income Accounts

Gerard Malouf & Partners is investigating a potential class action on behalf of low-income customers with the Commonwealth Bank of Australia (CBA). These customers were allegedly unfairly charged fees when they were eligible for fee-free banking alternatives.

If you held a CBA Complete Access or Smart Access Account, received government benefits such as Centrelink and were charged account-keeping, overdraw or dishonour fees, you may be eligible to participate in this class action investigation.

This investigation examines whether CBA breached the Banking Code of Practice and other statutory consumer protections. While ASIC’s regulatory scrutiny has prompted banks to refund over $93 million to affected customers, CBA is reported to have withheld approximately $270 million in fees charged to low-income account holders.

Can I join the CBA Unfair Fees on Low-Income Accounts Investigation?

To be eligible, you must:

Currently receive (or previously received) benefits through Centrelink.
Have (or previously held) a Complete Access or Smart Access Account.
Were charged any of the following fees:
- Account-keeping fees ($6 per month);
- Overdraw fee ($15 for negative account balance);
- Dishonour fee ($5 when transactions failed due to insufficient funds).

Register your interest in the CBA Unfair Fees on Low-Income Accounts Investigation

To register your interest for the CBA Unfair Fees on Low-Income Accounts Investigation and stay informed, please complete the form below. If you have any questions, please email us at cbaclassaction@gmp.net.au.

First Name *

Last Name *

Phone Number *

Email Address *

Have you held a Commonwealth Bank Complete Access or Smart Access account?*

Yes No

Which fees have you been charged by Commonwealth Bank?*

Account-keeping fee Overdrawn fee Dishonour fee

Have you received government benefits (e.g Centrelink) in the last six years?*

Yes No

Upload supporting documentation (optional)

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Risk-free participation

There is no financial risk in registering with our firm and becoming a class member. We operate on a No Win No Fee basis. You will not incur any legal fees unless we win your case. If successful, the court may order the defendant to cover your legal fees and out-of-pocket expenses.

If the claim is unsuccessful, you will not be personally liable for any costs.

Take action today to ensure your rights are represented and to pursue the compensation you deserve.