Investigation into CBA’s Unfair Fees on Low-Income Accounts

Gerard Malouf & Partners is investigating a potential class action on behalf of low-income customers with the Commonwealth Bank of Australia (CBA). These customers were unfairly charged fees when they were eligible for fee-free banking alternatives.

If you held a CBA Complete Access or Smart Access Account, received government benefits such as Centrelink and were charged account-keeping, overdraw or dishonour fees, you may be eligible to assist with this class action investigation.

This investigation examines whether CBA breached retail banking and consumer financial protections. While other banks have refunded over $93 million to affected customers, CBA is reported to have withheld approximately $270 million in fees charged to low-income account holders.

Can I join the CBA unfair fees on low-income accounts investigation?

To be eligible, you must:

Currently receive (or previously received) benefits through Centrelink
Have (or previously held) a Complete Access or Smart Access Account
Were charged any of the following fees:
- Account-keeping fees ($6 per month)
- Overdraw fee ($15 for negative account balance)
- Dishonour fee ($5 when transactions failed due to insufficient funds).

Register your interest in the CBA Unfair Fees on Low-Income Accounts Investigation

To register your interest for the CBA Unfair Fees on Low-Income Accounts Investigation and stay informed, please complete the form below. If you have any questions, please email us at cbaclassaction@gmp.net.au.

First Name *

Last Name *

Phone Number *

Email Address *

Have you held a Commonwealth Bank Complete Access or Smart Access account?*

Yes No

Which fees have you been charged by Commonwealth Bank?*

Account-keeping fee Overdrawn fee Dishonour fee

Have you received government benefits (e.g Centrelink) in the last six years?*

Yes No

Upload supporting documentation (optional)

By submitting this form you agree to our Privacy Policy.

Risk-free participation

There are no financial costs for registering your interest in our investigation. Any information you provide us will be kept confidential.

By registering with GMP Law, you’ll receive updates about our investigation into a potential class action.

Registration does not create a solicitor–client relationship with GMP Law. No court proceedings have been filed, and we may decide not to proceed once our investigation is complete.