While Jacob was still hospitalised, his parents stepped in to begin the legal process.
“My parents started this on advice from friends, I was unable due to being hospitalised,” Jacob explains.
The choice of GMP Law came through a personal connection.
“My father had done some work for GMP Law and had met Gerard and liked him.”
With Jacob consumed by his injuries and recovery, his parents handled the initial stages.
The insurer quickly admitted full liability. CCTV footage clearly showed the other driver’s negligence. However, admitting fault and providing fair compensation are two very different things.
The real battle became about the value of Jacob’s claim, with the insurer significantly undervaluing what this catastrophic injury meant for a 19-year-old’s entire future.
Under the NSW scheme, in cases involving such serious injuries, the insurer is required to cover all reasonable and necessary medical, treatment and care expenses for the first five years. After that period, responsibility for ongoing treatment and care transfers to CTP icare.
Vrege explains the challenge.
“When insurers admit liability, many people assume the case is straightforward. But that’s where the real fight often begins. In Jacob’s case, the insurer was significantly undervaluing the claim, not properly accounting for the lifetime impact of these injuries on such a young person. They were focused on current medical costs and immediate losses, but we needed to ensure Jacob received compensation that reflected his entire future. Decades of lost earning capacity, ongoing medical needs, and the profound impact on his quality of life.”
The case proceeded to a PIC damages assessment hearing. The process would take over two years.