Just a note to thank you for the excellent service you provided over the last 5 years in my recent settled injury claim. You always kept me up to date with the matter and gave me good quality service and advice all the way through, your case management was first class. Your inclusion of Fergus Austin and later Michael Cranitch was , I think, paramount in settling my claim. Throuout the process both Ebony Hetherington and lately Kitty Edwards have given an excellent point of communication with you. Thank you for your efforts and assistance from your team.