I had received a new client enquiry where the injured person immediately told me that they were just shopping around to ask some questions about the potential personal injury claim for their mother.
The injured person had been run over by a forklift on private premises. It was still unknown as to whether the forklift was registered or not, but the injuries that the injured person had sustained, were extremely serious because the driver of the forklift did not even realise that he had hit a person until such time as witnesses were yelling out at him to stop his vehicle.
Needless to say, the injuries that the injured person had sustained were extremely serious.
The injured person herself was an elderly lady and therefore, there would not be any economic loss to be claimed.
The enquiries were being made by her son and daughter. They made it quite clear that they had already approached other major personal injury law firms.
Rather than continuing the conversation over the phone, the complexity of the matter really required a face-to-face conference.
At Gerard Malouf and Partners, a home visit was arranged to suit the family outside of normal working hours.
One of our senior solicitors attended upon the injured person at 7:30 PM. From the outset, the children of the injured person asked many important questions when deciding the right lawyer in a personal injury claim.
The questions that they asked clearly identified why Gerard Malouf and Partners stand above the rest.
Here are their comments in relation to our competitors:
Competitor: When asking the solicitor who spoke to them on the phone whether he would be the solicitor taking care of their claim, the response was, they have an expert team.
GMP: I (the senior solicitor attending the home visit) would be your solicitor from the beginning to the end. This is GMP’s commitment to you.
Competitor: Left them concerned when told that their mother’s case can be worth up to $490,000 for her injuries.
GMP: We don’t have enough evidence to know how much your claim is worth at this time. Because of her age she would not get near the maximum for her injury and pain and suffering, It’s logical. But she will win. It’s a question of how much, and the largest part of her claim is domestic care and assistance, which can include nursing home care into the future.
Competitor: Our Costs Agreement is “No-Win, No-Fee”, but this does not include our disbursements which needs to be paid back whether you win or lose.
GMP: Our Costs Agreement is an absolute no win, no fee agreement including the disbursements.
Competitor: They need the client to travel to Liverpool when she is well enough to travel.
GMP: We visited their home because they were unable to travel.
Competitor: They will have a solicitor call them back (that was from the date of the accident, 19 August 2016). They still have not received a call back from them.
After thorough research undertaken by the injured person’s children, they made the right choice to choose Gerard Malouf and Partners to be their compensation lawyers.