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Public transport satisfaction on the rise in NSW

Passengers are becoming increasingly pleased with the state’s public transport services, new research has revealed.

Transport for NSW figures showed customer satisfaction levels have risen considerably since 2012, particularly among people travelling on buses and trains. In fact, 90 per cent of train passengers reported  satisfaction with services in November 2015 – a rise of 11 percentage points on November 2012 figures.

The likelihood of motor accident compensation claims arising from public transport incidents may also be declining, with safety and security scoring especially highly among survey respondents. According to the data, 95 per cent of travellers on average felt safe when using public transport.

Minister for Transport and Infrastructure Andrew Constance claimed the improvements are largely due to boosting investment in the workforce.

“We want more people to use public transport and having great people working on the network is one of the key ingredients in helping to make this happen,” he explained.

“We’re investing heavily in our staff, whether they’re a train or bus driver, a customer service rep or a rail signalling expert, because it’s important they all play their part in providing a great public transport experience for the people of NSW.”

Pursuing a public transport claim

Despite rising customer satisfaction with public transport, accidents are always a possibility, which is why it’s important that road users know their rights in the event they sustain injuries due to collisions or other unforeseen events.

The Motor Accidents Compensation Act (NSW) enables individuals to pursue claims for incidents involving buses, tourist coaches, trains and light rail, among modes of transport. People can make a claim whether they were a passenger on these vehicles or were another type of road user, such as cyclists, pedestrians or car drivers and passengers.

Successful plaintiffs can receive damages to cover the reimbursement of hospital bills, future medical expenses, loss of earnings and, in some cases, any pain and suffering experienced.

People who develop total and permanent disabilities can also receive lump sum payments through their superannuation fund or separate insurance policies. This money would be in addition to any compensation received through a public transport damages claim.

Anyone who sustains injuries that were caused by public transport vehicles should contact a motor accidents compensation lawyer in NSW. They can provide tailored advice regarding a potential claim, which ensures applicants receive the damages to which they are entitled.

© 2016 
Gerard Malouf & Partners
 — Personal Injury Compensation Lawyers

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