NSW Govt to trial train fix for better customer journeys

Date: Jun 28, 2013

A new seating configuration trial on some NSW trains is underway in a bid to improve the customer experience.

Minister for Transport Gladys Berejiklian announced today (June 28) that two carriages of a new-look Tangara train will sport wider aisles and extra standing room.

The move is part of a test to see whether altered train seating configurations can make it easier for train passengers to board and disembark from busy carriages – something that would help individuals and with any luck reduce the time needed for each stop.

“The reconfigured Tangara train will run for six weeks from early July to provide more space for customers to move inside train carriages in a bid to see if it improves train dwell times and gives customers more reliable journey times,” said Ms Berejiklian.

The minister said that the middle seat of the three-seat row which normally features in the carriages is often left empty, so doing away with it provides a chance to see whether it may in fact be unnecessary.

“We are thinking outside the box to improve customer journeys and we’ll watch this innovative trial of one train with interest before making a decision to expand it further.”

The NSW government is also planning to introduce a new timetable in October in a further bid to reduce congestion.

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