The following are a small selection of testimonials provided by the clients of Gerard Malouf & Partners Lawyers.
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Andrea B of NSW
"To whoever may read this if you have been in a car accident and are looking for a lawyer:
Being in a nasty road rage car accident has been one of the worst things to happen to me. Certainly it has changed my life entirely. I experienced so much loss due to disability caused by a man who took it into his head to ram me off a motorway at over 100km/hr. If this isn't bad enough, he sped off and then lied about ever being in an accident - completely denying liability despite witnesses to the contrary. He managed to even get out of a fine!
When you are in an accident like this and you are injured you need to make sure you are covered as much as possible. At the very least, you must report the accident to the authorities if you are injured. Get yourself checked out as soon as possible either at hospital via ambulance or GP,, immediately if you can so nobody can try and say you got your injuries elsewhere but I think latest within 24-48hrs. You need then to submit an Accident Notification Form to the CTP insurers and make sure that you do it within 28days of the accident. All of this is so time limited but so important. If you need to seek compensation then you are covered so the process can begin. If you don't feel you need to seek compensation - awesome! But you truly do need to remember these other time limited things just in case.
Before the accident, I had a great view of my future looking at fulfilling my professional desires, continuing working full time, saving up and buying a home, travel, having a meaningful life with relationships, children and enjoyable recreation. All this was taken away with the accident. I have been left with chronic disabling pain and especially, an inability to sit with my coccyx being broken and ongoing joint and nerve issues that have now been realised as permanent. It is incredible how much you need to sit in life. You need to sit to work, to travel, to eat out with friends, to watch movies in the cinema, ride horses and so on and so on. Combine that with injury to my back from the accident and chronic pain from nerve damage and joint damage associated,,, well there went my ability to go bushwalking, hiking, standing for a full shift of less meaningful work (in an attempt to find work without sitting), enjoy more intimate things of life, sleep, making my bed, washing my dishes, cleaning the house. I think you get the idea - I used to be fit and healthy and now I cannot do the most basic things that people take for granted. Not to mention the immense depression from all this loss and fear in the car that also came.
On top of all the adjustments I needed to make, I was not able to afford treatment beyond the charity of doctors who would bulk bill. Physios were something that I could not see. An occupational therapist was a pipe dream. And due to the fact of then relying on Centrelink, under law I had to "reasonably seek compensation".
I found Gerard Malouf & Partners through an internet search. Vrege Kolokossian, a managing partner, personally came and met me in some offices in Penrith rather than me having to travel all the way into Parramatta. He met me with a free initial consultation and he went through what the legal process would entail as well as establishing all the basics of the accident and various forms ready for me should I choose to continue with GMPs services. He was matter of fact and down to earth. Both he and another lawyer within the firm, Antonio Marnia, worked tirelessly on my claim. Given the difficulties caused by the fact I had been in a previous accident many years prior and also that the man who rammed me off the road in this accident had denied liability, the team did an amazing job. Have no illusion, these legal processes can take time and they take an emotional and psychological toll as well. However, if it had not been for the amazing support of Vrege and Antonio, my needs would not have been recognised at all,,, even down to protecting some of my own personal records which were not applicable to the case regardless that opposing Insurance lawyers had subpoenaed them. These guys know how to help you through this and all the legals needed to protect you as best as possible.
Not surprisingly, the opposing insurer's lawyers treat you as if you have not been in an accident when they start telling you that you must go for assessments with their medical assessors. The assessors also do not seem to recognise you have been in an accident when they do not try and accommodate your disability with adequate access to appointments. I was so thankful, especially to Mr Mancia, for firstly taking the time in understanding my physical and psychological restrictions in relation to appointments and was able to legally express that to the opposing so that I would at least be able to have assessments that were closer to me or appropriate transport provision so that I may attend. He was kind enough to advise me on how to deal with situations should I be asked unreasonable questions from these assessors and how to express my physical needs given my pain and inability to sit at all properly and also with dealing with the pain.
My case was complex with the denial by the driver of the vehicle that rammed me into a life of disability. Without the help of Mr Kolokossian and Mr Mancia I would probably be living at home with my ageing parents having to support and care for me. The legal process has not given me back my health, this is now impossible, and I will be dependant on the disability support pension for life now. However, GMP fought amazingly hard for me and were able to establish an Offer of Compromise from the insurer. Given my psychological health could not continue after three years of this legal battle, I am utterly grateful that GMP were able to secure the offer.
I will never have my health back. I may not ever be able to have children. I may not ever be able to work full time and use my mind in work that I used to excel at for the physical limitations I now have.
What I am able to do, is to now accept where I am after having fought so hard with GMP representing me for 3 hard years. I am able to accept my life as it is now and I am able to move on with it. I do not feel that I would have been able to do this without the representation of GMP - Vrege Kolokossian and Antonio Mancia and their staff. Without these people, I would not ever have seen an at least some settlement that now eases the burdens I have just a little. I may not be able to work properly again in my life however, their work sees me able to have some security going into the future so that I can live without the full fears of poverty caused by the road rage of another driver and the absence of integrity by insurers in control of your CTP monies.
Additionally, when it came to costs, GMP were absolutely fair. Their rates are very reasonable for the research I did on costs. They are "no win, no fee", however they advise well as to what to expect and additionally they do have compassion and generosity of heart.
The combination of compassion, listening and fiercely fighting for your rights and reasonable compensation is something that, whilst nobody wants to have to deal with, is something that is sometimes necessary. I would recommend GMP without hesitation. This team will hear you and accommodate you as well as represent you strongly.
If you are in my position, I am sorry to hear that this has happened to you but I feel that you are in good hands with Gerard Malouf & Partners.
Many thanks again to GMP - Vrege Kolokossian and Antonio Mancia. Without you I would never have gotten through this and come out the other end in a position where I can at least ease some of the physical pain that I will experience through the rest of my life from the accident.
I cannot thank you enough.
Caroline B of NSW
After having a slipping accident in the fresh food section of a local supermarket my life was turned upside down physically and emotionally after sustaining a lower back injury, and my work life and financial situation was also severely affected. After initial contact with the supermarket chain, I soon realised that I needed legal representation.
On researching firms that dealt with compensation claims I was lead to Gerard Malouf and Partners. My journey to date has been a very painful one with my injury giving me daily grief and my emotional wellbeing shattered. Having Gerard Malouf and Partners supporting me and standing by me in my case has been my saving grace and without them I could not of coped with the legal battles that lay ahead, let alone my injury sustained. They have been professional in every aspect and considerate of me in the whole process. My case now has settled and although bittersweet in still carrying my injury, I now have enough in compensation to start over again and rebuild my life.
I would recommend anyone needing legal representation not to hesitate in calling Gerard Malouf and Partners - I cannot thank them enough for all they have done.
Herose of NSW
My wife and I would like to say a big thank you to Gerard Malouf and Partners for the way my case was handled. Right from the beginning you showed great understanding, respect and support, it was a very stressful time for us and with the efficient and professional way that you handled my claim you gave us comfort and the confidence needed, I felt secure in your judgement. You kept me in touch with all the developments in my case and went above and beyond to provide support and advice which led to a satisfactory result. I have no hesitation in recommending Gerard Malouf and Partners to anyone that is in need of an excellent compensation lawyer.
CF of NSW
I would just like to say how happy I am with Geirge Cham from Blacktown, I injured my right wrist years ago at work and was told I could not do anything. Then I met George from day one he took over and made evrything easy and possible. I could not belive how much Gerrad Malouf and Partners took the time to listen and care for my situation. Thank you so much and would recommed your firm to any one with a personel injury.
"I would like to say the attention and professionalism by David Cossalter who for 3 years conducted my case was outstanding a total gentlemen in every way, he is an absolute credit to your business. I would not hesitate to recommend David to anyone. I thank him for the success with my case."
Elizabeth of Tasmania
"Visiting Sydney from my home in Tasmania proved to be a very lonely place after i was involved in a head on car accident. I needed to be represented legally by a Sydney firm as Tasmanian motor vehicle accident laws are different to NSW. Vrege and his team kept me consistently updated with what was going on in a clear and precise manner culminating with the recovery of all that can be claimed under the motor accidents compensation act in relation to my injuries. The settlement will go a long way to getting my life back on track. Their professionalism and compassion far exceeded my expectations. "
J Curtis of Parramatta
"I would like to write a letter to you to inform you of what a great man you have working for you. The gentleman is Sasha Petrovski, who was responsible for getting a great result for my son through mediation in Sydney. Sasha was very helpful to us from the first day we met him. Nothing was too much trouble for him, even taking Emails and phone calls on the weekend in his own time as well as at night. Sasha kept us informed all the way through the process and he was willing to travel to this area if we couldn't make it to Sydney. As I have been a previous Manager, may I suggest that you put a leg rope on Sasha and don't let him leave your firm, not that I think he would. Again a great big thank you to Sasha and your firm from my wife Barbara and myself."
Client Name: Antony L of Sydney
"Dear Reg. My apologies for the delay in sending you this short note of thanks for the handling of my case over the last few years. I found that the services offered by Gerard Malouf , and in particular yourself, was excellent. Kind regards and best wishes for the future."
Client Name: Jason
"By chance I walked in the Blacktown office of Gerard Malouf and Partners and it changed my life for the better. I'm so grateful I found Gerard Malouf and Partners and will always recommend you to everyone I can."
Client Name: Chrystal
"Hi Garbis. I just wanted to take some time to thank you for all the hard work you put into my case. Your guidance, help and understanding during this difficult time has been invaluable. I really appreciate all the effort you have put into my case. You have made this experience a lot easier for me, you were able to communicate all of the legal jargon to me in way that I could understand. You are very easy to talk you and i felt you always kept me well infomed throughout the process. I can't thank you enough for the work you have put in and the help you have given me."
Client name: M.K.
“I would not hesitate to recommend your firm to all my family and friends based on the professional and kind service of your staff. Amanda’s kind and friendly personality making me feel at ease in an unsettling time and her reassurance and professional manner was greatly appreciated”. 1/3/10.
Client name: F.F.
“After a bad situation, I was glad to have GMP, especially Amanda on my case. She was always courteous, helpful, extremely knowledgeable and competent. She needs to be cloned! She is worth her weight in gold and I am glad I had her on my side. I’m glad I picked the right firm and was given Amanda to support me and get the best outcome she could for me. I am really thankful.” 10/3/10.
From Ange of Sydney:
“I was completely ecstatic with my legal team provided to me by Gerard Malouf and Partners. My legal team comprised of my instructing solicitor Mrs Lana Ventsov, and my delightful barristers Mr Barry Hall QC and barrister David Elliot. I was nervous at all times, but they made me feel very important and most of all, they gave me the courage to continue along in my pursuit to win my case, especially when no one believed in me. They picked me up and gave me the confidence I needed to excel and be strong.
I remember it like yesterday, when we came out of the Supreme Court, the final hearing. It was like an audience; people approached me and patted me, telling me I’m a strong lady. After a few weeks, we found out we won! It was absolutely wonderful.
I was extremely pleased with my team. My instructing solicitor Lana was just delightful. I would love to email her occasionally and keep in touch with her. Mr Gerard Malouf, an exceptionally nice man. I have known him since he was a young boy pursuing his education. I was just astonished when he was the man I first met. I was extremely comfortable with him since the day I first walked in his door. He always reassured me letting me know things would be ok.
I have nothing but praise for Gerard Malouf and his team, who in turn became my team. A job well done!”
From Mrs C of Sydney:
“I was extremely satisfied with the service given at Gerard Malouf and Partners.
Since the opening of my file, I physically only needed to consult once with Mr Mathew Goold, solicitor, who was very efficient and obtained my initial instructions. I did not need to pop in all the time to consult with my solicitors. Everything was done over the phone. The processing went very smoothly, I was happy with it all.
I was particularly happy with my solicitor Christine Beshay and her legal clerk Amanda, who worked well as a team, keeping the communication lines open. Christine ensured to keep the matter well on track and possessed a sound knowledge of the law. My queries were always resolved. Amanda returned my calls at all times and updated me on the progress of the matter as the days went on. She was really friendly and helpful."
From Paul of NSW:
"What can I say but ‘great’! I was just very pleased with my journey at Gerard Malouf & Partners, from start to finish. My managing solicitor, Mr Vrege Kolokossian, was not only very friendly, but also very good at understanding me. I thought this was very important. He kept me informed on the progress of my matter at all times, and always made sure to explain the whole process. I was never left in the dark.
What I particularly liked was the communication process with the firm. Over the past 18 months or so, when I left messages with the receptionist, I was telephoned back every time. I also met with Vrege on several occasions in conference and he acted on my instructions without fail. The contact was very pleasing."
From Susan of NSW:
"Just wanted to say thank you for all the wonderful work that Reg did on behalf of my daughter. Without his wonderful assistance and patiene I am not sure that my daughter would have gone through with the whole ordeal. Reg is certainly a dedicated and professional person whom we would have no hesitation in recommending otther that may well find them selves in a similar situation to my daughter.
Many thanks Regs from both of us."
From Liz of NSW
"I was very happy with my solicitor, Ms Christine Beshay and her secretary, Ms Lorraine Young. The two ensured that the communication line was always open. I had continual conferences with Christine. They always called me back when I left messages and backed each other up. In that regard, I thought they worked really well as a team.
Christine and Lorraine were both very friendly, and Christine in particular was extremely supportive, which I liked. My matter was settled within a 3 year period, which I thought was reasonable. Other matters similar to mine take longer.
In the end, I was very pleased with the service provided by Gerard Malouf and Partners as a whole."
Michael Bingham of NSW
“The services provided by Gerad malouf and Partners in attempting to obtain adequate and sufficient compensation for the damages incurred was top notch, excellent and absolutely outstanding.
I would like to express my gratitude to Gerard Malouf and Partners and in particular my acting solicitor Ms Julie Baqleh who made sure my claim progressed at a rapid rate and within a proficient manner.
It isn’t just the professional relationship that matters, however the personal human connection the solicitors at Gerad Malouf and partners encompass and offer. That connection not only reassures the client however makes them feel like all parties involved in the proceeding are acting towards a fundamental goal (achieving justice for the client). When you are with Gerard Malouf and Partners you know that the client comes first it isn’t some marketing line used!!!
I would also like to personally thank the services of Mr Gerard Malouf. Even though Mr Malouf is the owner of a considerably busy firm, he always had time to reassure and answer any particulars with reference to my claim including answering my emails or directing the query to someone within the firm who would have the capacity to adequately deal with the problem at hand.
Both management and solicitors alike understand what clients want and give it to them in the most productive and cost efficient manner possible."
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